DIVE
Dispatch Integration’s “DIVE™ Methodology” is a Proprietary, Agile Project Management Methodology For Delivering Digital Transformation.
Great Things Happen in the Journey through Discovery & Design, Innovation, Validation, and Empowerment.
The “DIVE™ Methodology” is Dispatch’s project management approach based on our experience implementing digital transformation management services in hundreds of successful projects. Digital transformations can be very complex, and DIVE helps de-risk these projects and accelerate time to value.
Discover & Design
The Discover and Design phases of DIVE lay the strategic groundwork for successful digital transformation. In these early stages, we work closely with your team to define what success truly looks like—for the business and every stakeholder involved.
Together, we refine requirements, evaluate the best technical approach, plan the roadmap, align resources, and establish clear quality benchmarks. This is where we validate assumptions, weigh design tradeoffs, and architect the solution with purpose. The goal: a shared vision, a clear plan, and a foundation built for long-term impact.
Innovate
Validate
Dispatch’s agile based development approach includes continuous testing as solutions are being built. Because the solutions we build are mission critical for our clients, we run a formal validation phase that includes a full suite of integration, system, smoke, regression, and user acceptance tests.
We create detailed “Failure Modes and Effects Analyses” (FMEA’s) to ensure test protocols incorporate a wide variety of use-cases, and purposely generate failures to ensure error handling is comprehensive and elegant. We know acceptance testing is often challenging for our client teams who have to test in addition to their normal role, so we provide a “Test Sherpa” approach that ensures testing is comprehensive, efficient, and minimally disruptive.
Empower
Data Integration & Workflow Automation Solutions
We develop high impact integration and workflow automation solutions for our clients that deliver exceptional customer and employee experiences while improving scalability and reducing costs.
Let Our Clients Speak For Us
You keep us organized and on-track - I don't know where we'd be without you.
I sleep well at night knowing Dispatch has our back
Your team has wow'd us ... and that's not easy
I trust you more than any other partner to have creative ideas to help me with tough problems. When I need something I know I can count on Dispatch to come through
Our experience with Dispatch is perhaps the best professional services experience we have ever had
As an HR team, we had very little experience with integration architecture and the Dispatch team was extremely patient with us, understanding, and thoughtfully guided us in our decision-making process. They were an invaluable partner in our project's success and continue to be a trusted resource as we are adjusting to our new workflows. Throughout the project they have been wonderful to work with - always responsive and helpful.
Working with Dispatch has been an incredibly positive experience. The team exceeded expectations at every juncture, from their overall diligence and process rigor to the high quality of their work product and ability to deliver on time and within budget. Our partners were responsive and transparent, took challenges in their stride, and made the integration project a seamless and straightforward experience.
Dispatch is a great partner. They have helped us build and maintain our growing catalog of integrations, and take the time to understand our organization to support and stabilize our global business operations. We can call on them when critical issues arise, knowing that they are very responsive and take every measure to resolve the issue. We enjoy working with the Dispatch team.
Dispatch has been an invaluable partner. They truly feel like part of our team, stepping up when needed in a way that feels like we are really in this together. I couldn’t be happier with the relationship and results.
Compare has greatly reduced the amount of time I need to analyse “before” and “after” files for our semi-annual upgrade testing. It allows me to quickly focus on where the differences in data are and easily code them as “explainable” or “unexplainable”.
Dispatch helped us through a massive multi-year IT transformation project that involved replacing a large number of our systems, including our ERP, eCommerce, Customer Loyalty Program Management system and many others. They didn’t just build integrations, they acted as a bridge between the business and IT organizations. Dispatch provided project leadership that our executive team counted on.