DELIVER
Dispatch’s DELIVER™ Methodology is a Proprietary, Agile Application Development and Management methodology for delivering compelling custom applications.
Building your own custom applications can help you create differentiated customer experiences and unlock value you can’t achieve through standard commercial applications.
Commercial applications are great, but sometimes they don’t do exactly what you want, which can result in lower efficiency and clunky, undifferentiated business processes. But building and managing custom enterprise-grade applications can be hard. Dispatch’s full-lifecycle approach to enterprise app development and management, powered by our DELIVER application development framework, ensures you get no-compromise apps that deliver value on day one.
Discover & Design
The Discover and Design phase of DELIVER is the foundation of enterprise app development methodology. During this phase, we collaboratively define success from the perspectives of each user persona and manager wanting to achieve specific business objectives. We define the underlying business processes and data models and explore different technological approaches.
The objectives of the Discover and Design phase are to ensure that all stakeholders are aligned with business goals and that the solution is defined and architected correctly. It’s crucial to validate assumptions, explore design options and tradeoffs, define the solution architecture, and set expectations for the project approach and timeline.
Experience
Learn
Experiential learning is at the core of our DELIVER methodology. We constantly iterate through each phase of our methodology with client touchpoints and feedback loops that help us refine requirements, fine-tune user experiences, and fine-tune data requirements, usability, and performance in our overall architectural objectives.
Innovate
We start building the production application after we’ve gone through discovery and design, experience, and learn cycles. Our initial learning cycles help our clients choose the appropriate platform for the production-grade application. With so many potential full-stack and low-code options to build applications, the choice of software platform depends on business objectives, user experiences, scale, and outcomes defined jointly by our team and our clients. Whether we are building in code, Workday Extend, Workato Workflow Apps, or other technologies, we take an agile approach to build-test-demo-learn-refine-repeat that maximizes cycles of learning, reduces risk, and increases overall project velocity.
Validate
Dispatch’s agile-based development approach includes continuous testing as solutions are built. Because the solutions we build are mission-critical for our clients, we run a formal validation phase that includes a full suite of integration, system, smoke, regression, and user acceptance tests. Enterprise applications can be used in unexpected ways, so our validation approach includes stress testing that can identify emergent requirements. Validation is also essential to confirm that your applications conform to your highest security and compliance standards.
Empower
Our ultimate goal is to empower our clients. Client team members are engaged throughout every project to guide solution design, ensure high build quality, and prepare the organization for the day-to-day changes that automation can bring. Enterprise App Development projects require change management, training, and knowledge transfer to ensure our solutions are embraced by users and can be fully managed by the client organization. We help our client teams feel full ownership and empowerment with every solution.
Run and Refresh
We believe in a product lifecycle management approach to enterprise applications. We can empower your team to take the reins or operate your portfolio of custom solutions on your behalf, taking care of bug fixes and enhancements as they occur. We also bring a product management perspective to application management and help you refine and revise your custom applications to meet unexpected or new requirements as your business evolves.
Data Integration & Workflow Automation Solutions
We develop high impact integration and workflow automation solutions for our clients that deliver exceptional customer and employee experiences while improving scalability and reducing costs.
Let Our Clients Speak For Us
You keep us organized and on-track - I don't know where we'd be without you.
I sleep well at night knowing Dispatch has our back
Your team has wow'd us ... and that's not easy
I trust you more than any other partner to have creative ideas to help me with tough problems. When I need something I know I can count on Dispatch to come through
Our experience with Dispatch is perhaps the best professional services experience we have ever had
As an HR team, we had very little experience with integration architecture and the Dispatch team was extremely patient with us, understanding, and thoughtfully guided us in our decision-making process. They were an invaluable partner in our project's success and continue to be a trusted resource as we are adjusting to our new workflows. Throughout the project they have been wonderful to work with - always responsive and helpful.
Working with Dispatch has been an incredibly positive experience. The team exceeded expectations at every juncture, from their overall diligence and process rigor to the high quality of their work product and ability to deliver on time and within budget. Our partners were responsive and transparent, took challenges in their stride, and made the integration project a seamless and straightforward experience.
Dispatch is a great partner. They have helped us build and maintain our growing catalog of integrations, and take the time to understand our organization to support and stabilize our global business operations. We can call on them when critical issues arise, knowing that they are very responsive and take every measure to resolve the issue. We enjoy working with the Dispatch team.
Dispatch has been an invaluable partner. They truly feel like part of our team, stepping up when needed in a way that feels like we are really in this together. I couldn’t be happier with the relationship and results.
Compare has greatly reduced the amount of time I need to analyse “before” and “after” files for our semi-annual upgrade testing. It allows me to quickly focus on where the differences in data are and easily code them as “explainable” or “unexplainable”.
Dispatch helped us through a massive multi-year IT transformation project that involved replacing a large number of our systems, including our ERP, eCommerce, Customer Loyalty Program Management system and many others. They didn’t just build integrations, they acted as a bridge between the business and IT organizations. Dispatch provided project leadership that our executive team counted on.